ManCave: FAQs – ManCave Limited.

FREE UK SHIPPING > £10 | INTERNATIONAL SHIPPING

FAQs

Head to our Contact Us page if you can't find the info you're after here!

ACCOUNT

IT SAYS I HAVE NO ACCOUNT REGISTERED BUT I HAVE ORDERED... HOW DO I LOG IN?

When placing an order on our store, you can check out as a guest so placing an order doesn't necessarily mean you have an account. If you then decide you wish to set one up, simply visit the website and the click the 'person' icon in the top right corner and make sure to sign up with the same email you placed your order with.

 

HOW DO I SEE WHAT I HAVE PREVIOUSLY ORDERED?

In your account, you will see a list of your previous order details, including what products they were, the total amount spent and when you placed the order.

 

HOW DO I CHANGE MY ADDRESS/PERSONAL DETAILS?

In your account, you can edit address or personal details. If you have any issues changing this, simply email us at info@mancaveinc.com and we can sort it for you!

 

HOW DO I UPDATE MY PASSWORD?

If you have forgotten your password or wish to simply change it, log out of your account. Under the log in box you will see 'Forgot your password?' and clicking on this button will allow you to reset your password.

 

WHAT INFORMATION DO YOU STORE ABOUT ME?

We keep minimal personal information, including the below:

- Information that you provide to us such as your name, shipping address, billing address, date of birth, telephone number, email address and any feedback you may give to us, including by phone, email, post or when you communicate with us via social media

- Information about the products we may have provided to you (including for example, the products you bought from us, from what device, what you paid and so on

- Your account login details, including the email that you use to login

To find out more, visit our Privacy Policy for full details. 

PAYMENT/ORDER

MY DISCOUNT CODE ISN'T WORKING WHAT SHOULD I DO?

Don’t Panic! First, check you are meeting the requirements of the connected offer e.g. '5 full sized items..' or 'Over £25 orders...' If you can't work it out, get in touch with us at cs@mancaveinc.com and we will check it out for you! Simple as that.

 

WILL I GET AN ORDER CONFIRMATION?

Shortly after placing your order, you will receive an email containing all of your order details. If this doesn't come through to your inbox, check your junk folder in case and then contact us at cs@mancaveinc.com as your email may have been entered wrong.

 

MY ADDRESS IS WRONG ON MY RECENT ORDER, WHAT DO I DO?

Your confirmation email will have all the details on that the system has, so if you see something wrong with your order please let us know by contacting cs@mancaveinc.com and we will do our best to ensure that the issue is rectified as soon as possible.

Generally our warehouse work very quickly and your order will be packed the same day you place it (before 3pm) so making changes can be difficult but we always try our best to catch them!

 

HOW DO I CHANGE/CANCEL MY ORDER?

If you wish to cancel your order, we can only do so before the order leaves the warehouse, which is usually the same day, so please contact us as soon as possible at cs@mancaveinc.com 

If you have an issue with your order, simply get in touch with us through the Contact Us Page and we will do our best to rectify the situation for you.

 

PART OF MY ORDER IS MISSING - WHAT DO I DO?

Simply contact us through our Contact Us page and we will sort it for you!

 

CAN I RETURN MY PRODUCTS IF I'M NOT HAPPY WITH THEM?

We understand that we can’t please everyone, no matter how much we'd like to. That’s why we offer a 14 day returns guarantee: If for any reason you’re unhappy with your purchase it can be returned, unopened and in it’s original condition, within 14 days of the date you received it and you’ll receive a refund for the goods purchased. To return your product(s), please email us at info@mancaveinc.com explaining the situation and send the products to the address below:

Ibson House, Eastern Way Industrial Estate, Bury St Edmunds, Suffolk, IP32 7AB  

Alternatively, you could have a chat with us to give us some feedback and we can try to help by suggesting alternative products that might work better for you. Simply email cs@mancaveinc.com or call 01332 418182

 

WHAT FORMS OF PAYMENT DO YOU ACCEPT?

We want to make sure you checkout experience is as smooth as it can be, therefore we accept most methods of payment including Visa, Visa Debit, MasterCard, Amex, PayPal, Amazon Pay & Klarna.

If you're having trouble with processing your order please get in touch using the Contact Us Page.

 

HOW DO I GET IN TOUCH WITH A REAL HUMAN BEING?

If you’re still struggling to find an answer to your question on our FAQ page, or would just like to talk to us, you have several ways of contacting the ManCave team. You can get in touch via email at cs@mancaveinc.com, message us through our Facebook page @ManCaveInc, or give us a call on 01332 418182.

PRODUCT

I HAVE SENSITIVE SKIN. WILL YOUR PRODUCTS WORK FOR ME? 

All of our products are packed full of essential oils, which give our products that great signature smell, although this can sometimes affect those with very sensitive skin. The majority of the time our products cater well for sensitivity, formulated to cause the least irritation possible by avoiding nasties such as Parabens, Sulphates and Synthetic ingredients.

However, we do have our Sensitive Range, (including a moisturiser, face wash, body wash, micellar water etc) that is formulated with gentler ingredients to stop the risk of your skin reacting.

WILL YOU BE RELEASING ANY NEW PRODUCTS SOON?

We’re constantly evolving and looking for new innovations within the Men’s Grooming market. We have a number of products in the pipeline that we cannot wait to share with you! For launch announcements we suggest signing up to the ManCave Newsletter at the bottom of our homepage here.

If you think there is a product missing from our line up or have some feedback about how we could change an existing product we would love to hear what you have to say here!

I DON'T LIVE CLOSE TO ANY MANCAVE STOCKISTS, WHAT DO I DO?

If you’re unable to access our product range where you live, don’t panic... Our website offers international shipping so you can order your ManCave favourites to wherever you are.

If our website doesn't show the country you're after, FeelUnique.com also offer international shipping and should have you covered!

DO YOU TEST YOUR PRODUCTS ON ANIMALS?

ManCave is a Cruelty-Free Certified Brand meaning we never test on animals.

Some people still know Cruelty Free International by the name of BUAV, this is the same company and we are certified by the company itself.

ARE YOUR PRODUCTS VEGAN?

Our whole product range are Vegan Friendly, except the Conditioning Style Cream, but we are currently working on making the whole range Vegan Friendly. We will keep you updated with the progress of this on our blog and social media channels.

DO YOU USE ANY SYNTHETIC MATERIALS IN YOUR PRODUCTS?

ManCave uses a precise amalgamation of naturally derived ingredients and natural extracts. Combined with carefully selected man-made ingredients to produce stable, honest formulations, that truly perform and all for a fair price.

We use natural and naturally derived ingredients where ever distinctly possible, and ensure that every product contains no nasties.

DO YOU USE PALM OIL IN YOUR PRODUCTS?

ManCave products do not contain palm oil, however there are ingredients within the range that will have derivates in.

Our carefully chosen raw material suppliers for the ingredients with derivates that include origins of palm oil, are fully committed to sustainable sourcing their palm oil and both certified members of the RSPO. The chosen raw material suppliers confirmed they buy from RSPO certified cites globally and ManCave receives certification from our chosen suppliers to provide transparency on this.

WHAT IS USED IN YOUR FORMULATIONS TO MAKE THEM SMELL SO GOOD?

The fragrance within the ManCave range is specifically formulated using essential oils to ensure an invigorating experience with every use. Our Sensitive products also contain fragrance, showing the soft nature of the way smell is infused into our products to still maintain their dermatologically tested status.

Our Signature fragrances are: Cedarwood, Lemon & Oak, Whiskey, Blackspice & Woodsman.

ARE THESE SUITABLE FOR TEENAGERS?

Yes, we're a natural men’s grooming range free from skin-unfriendly ingredients including Parabens, Sulphates (SLS SLES), Synthetic Dye, Mineral Oils or Petrolatum. These harmful ingredients place an unnecessary burden on the body’s detoxification process and our vital organs, including the skin, so the use of plant-based & naturally derived ingredients like those found in ManCave products means they aren't absorbed into the skin.

DO YOU DO SAMPLES?

We currently have 3 samples available for purchase that are perfect for travelling or trying the core products of our range for sensitivity, fragrance etc. We have 30ml samples of our Lemon & Oak Shower Gel, Original Moisturiser and Caffeine Shampoo.

HOW DO I GET IN TOUCH WITH A REAL HUMAN BEING?

If you’re still struggling to find an answer to your question on our FAQ page, or would just like to talk to us, you have several ways of contacting the ManCave team. You can get in touch via email at info@mancaveinc.com, message us through our Facebook page @ManCaveInc, or give us a call on 01332 418182.

SHIPPING

WHERE DO YOU SHIP?

We ship to the UK, France, Australia, Germany, Ireland, USA, Canada, Brazil, Denmark, Norway, Sweden and Finland

 

WHEN WILL MY ORDER SHIP AND HOW LONG WILL IT TAKE?

FREE SHIPPING

All orders placed before 2pm will be shipped out the same working day, while any orders placed after 2pm are not guaranteed to leave us the same working day and are likely to be shipped the following working day.

Orders Up to £15 - Sent with Royal Mail Semi-Tracked service. Parcels typically arrive in 3-5 working days.
Orders Over £15 - Sent with Royal Mail Tracked 48 Service. Parcels typically arrive in 2-5 working days.
Orders Over £50 - Sent with DPD Next Day Delivery. Orders placed before 2pm arrive next working day.

DPD NEXT DAY SERVICE

Orders placed before 2pm with the DPD Next Day Service will be received the next working day, although orders placed after 2pm may still be received the next working day, this cannot be guaranteed.

Please be advised that delivery notifications for these orders will come from 'Codestorm' and not ManCave - don't worry this is still us!

INTERNATIONAL SHIPPING

France: 3 - 5 working days, £5
Germany: 2 - 5 working days, £5
Ireland: 3 - 6 working days, £10
USA: 4 - 9 working days, £10
Canada: 3 - 7 working days, £10
Australia: 3 - 8 working days, £12
Brazil: 6 - 14 working days, £25
Denmark (PUDO): 2 - 6 working days, £10
Norway (PUDO): 4 - 10 working days, £22
Sweden (PUDO): 4 - 6 working days, £14
Finland (PUDO): 3 - 7 working days, £10

 

HOW DO I TRACK MY PARCEL?

When you receive your shipping confirmation email, you will be provided with a link through to your account. Once there, your individual orders will show in your account, click the one you want to track and the tracking information will be displayed.

If you don't receive this email notification or can't find the information you're looking for, email in to cs@mancaveinc.com and we can supply the information for you.

 

I DON’T LIVE CLOSE TO ANY MANCAVE STOCKISTS AND YOUR WEBSITE DOESN’T SHIP TO WHERE I LIVE, WHAT CAN I DO?

If you’re unable to access our products where you live, don’t panic... our website ships internationally!

If you still can't find your country on the list, FeelUnique will have you covered as they ship worldwide.

 

I'M AN INTERNATIONAL CUSTOMER, HOW DOES MY SHIPPING WORK?

For our international customers we have a whole separate tab of FAQs below to explain how the process works.

 

HOW DO I GET IN TOUCH WITH A REAL HUMAN BEING? 

If you’re still struggling to find an answer to your question on our FAQ page, or would just like to talk to us regarding the products, there's several ways of contacting the ManCave team. You can get in touch via email at info@mancaveinc.com, message us through our Facebook page @ManCaveInc, or give us a call on 01332 418182.

INTERNATIONAL ORDERS

WHERE DO YOU SHIP?

We ship to France, Australia, Germany, Ireland, USA, Canada, Brazil, Denmark, Norway, Sweden and Finland

 

WHEN WILL MY ORDER SHIP AND HOW LONG WILL IT TAKE?

France: 3 - 5 working days, £5
Germany: 2 - 5 working days, £5
Ireland: 3 - 6 working days, £10
USA: 4 - 9 working days, £10
Canada: 3 - 7 working days, £10
Australia: 3 - 8 working days, £12
Brazil: 6 - 14 working days, £25
Denmark (PUDO): 2 - 6 working days, £10
Norway (PUDO): 4 - 10 working days, £22
Sweden (PUDO): 4 - 6 working days, £14
Finland (PUDO): 3 - 7 working days, £10

 

HOW DO I TRACK MY INTERNATIONAL DELIVERY?

You will receive an email to state that your order has shipped, from here you can follow the 'Landmark Global' link to track your order. Alternatively, you can use the link below and just add in the tracking number that you received in your email!

 https://track.landmarkglobal.com

 

THERE'S BEEN AN ISSUE WITH MY DELIVERY, WHAT DO I DO?

Email us at cs@mancaveinc.com or fill in the form on our Contact Us Page and we can help sort it for you!

 

HOW LONG CAN I EXPECT TO WAIT FOR MY DELIVERY?

Due to the amount of countries we offer international shipping to, there isn't a way yet for us to show you your parcels expected time of arrival at the checkout. Once you receive your Web Interpret email with the link to your tracking information, you will be able to see an estimated delivery date on there.

 

WHY CAN'T I APPLY DISCOUNT CODES?

Unfortunately our discount codes are currently only able to be used by users of the UK site. This is simply due to the way we are currently trialing our international services and is something we're working on.

 

HOW DO I RETURN PRODUCTS?

Email us at cs@mancaveinc.com or fill in the from on our Contact Us Page so we can help you!